Which application-based mechanism does Zscaler utilize for user coaching and notifications?

Zscaler utilizes the Slack Connector for user coaching and notifications, which allows organizations to communicate directly with their users through a platform that many teams already use for collaboration. By integrating with Slack, Zscaler can deliver real-time alerts and messages regarding security events, policy violations, or other important information that may require user attention. This approach not only improves user awareness and education but also aligns with modern communication preferences, making it more effective than traditional methods like email or SMS.

In contrast, while email alerts, mobile push notifications, and direct SMS messages can also be effective forms of communication, they do not leverage the immediacy and collaboration capabilities that come with using a widely adopted team communication tool like Slack. Therefore, the choice of the Slack Connector emphasizes Zscaler's focus on user engagement in environments where real-time communication is critical.