To monitor Zoom or Teams call quality statistics using ZDX, which requirements must be fulfilled?

To monitor Zoom or Teams call quality statistics using ZDX, it is essential that the specified traffic requirements are fulfilled. The correct response indicates that traffic can traverse via ZIA (Zscaler Internet Access) or directly, as long as tenants are added in the Applications tab. This flexibility allows organizations to monitor call quality statistics regardless of the specific routing path that the traffic takes. By ensuring that the necessary tenants are configured in the Applications tab, ZDX can effectively gather and analyze the call quality data.

The ability for traffic to bypass ZIA and still be monitored means that users are not restricted to a single method of traffic routing, which can enhance user experience and still provide the insights needed for effective call quality monitoring. This orientation towards versatility in traffic routes is critical for organizations leveraging multiple connectivity options for services like Zoom and Teams.

In contrast, the other options impose stricter conditions that may limit the monitoring capabilities unnecessarily. The requirement specifying that all traffic must traverse ZIA limits routing flexibility, while the mention of needing ZPA for SSL decryption may not be necessary for the core monitoring functionality in this context. Thus, the correct choice accurately reflects the practical needs of organizations looking to monitor call quality without unnecessary constraints.