By what percentage has hybrid work increased ticket resolution time?

The increase in ticket resolution time due to hybrid work is reported to be 30%. This statistic may reflect the complexities and new challenges that organizations face in managing support and resolution processes when employees are working in a hybrid model. With a portion of the workforce remote, communication delays, technology access issues, and variations in support availability can often contribute to longer resolution times.

The choice indicating a 30% increase aligns with studies or surveys that analyze how operational efficiencies and employee collaboration have changed with the introduction of hybrid work environments. This insight is crucial for organizations looking to adapt their IT support strategies to better meet the needs of their hybrid workforce, allowing them to allocate resources more effectively and find ways to streamline ticket resolution processes.